our clinic
OUR CLINIC CULTURE – THE LATEST GUIDELINES FOR YOUR HEALTH
The basic idea behind the founding of the ETHIANUM Clinic Heidelberg was to establish a medical competence centre. As a client, you should receive the best possible medical and surgical treatment and be assured of it. And the medical specialists and specialists at our clinic are still committed to this basic idea today. Because you come to us to find a cure. You want to ensure your physical and health performance. You are looking for expert medical advice. Or you want to improve your appearance and improve the quality of your life.
Whatever your reasons for coming to the ETHIANUM Clinic, one thing is certain: you are looking for the best possible treatment for your concerns.
Accordingly, it is our task to fulfil this wish through first-class diagnostics, the best medical expertise and personal commitment. We have made it our mission to run a clinic in which our doctors and staff would be happy to care for and treat themselves at any time.
Based on these principles, we are very proud to be able to offer you our medical and surgical expertise and excellence.
We aim to provide you with the best specialist and specialist for each individual speciality and each medical procedure.
We therefore see the following points as our commitment to our clients:
- Counselling and individual information at eye level
- Respectful treatment at eye level Involvement of the client – you can actively contribute to the success of your own treatment Interdisciplinary co-operation
- Interdisciplinary exchange of information in all aspects of your treatment
- Friendly, very well-trained clinic staff with a service provider mindset
- More time for individual care by separating nursing and non-nursing activities
- Organisationally sensible processes and scheduling that avoids waiting times and loops
- Excellent services and an ambience that you would expect from a first-class hotel
- Reliable cleanliness and hygiene
- A relaxed atmosphere throughout the hotel
- Culinary delights of the best quality and freshness
- Transparency in the billing of services from the cost estimate to the final invoice
clinic culture
WHY CLIENT AND NOT PATIENT?
You may have already noticed it on our online presence: We like to talk about our clients instead of using the word patient. It is extremely important to us to communicate with you as equals. At the ETHIANUM Clinic Heidelberg, you are not a number, not just another patient. This is precisely what sets us apart in our clinic culture. You come as a private patient. You come voluntarily. We want to do justice to these circumstances. That is why you are more of a client with us. One for whom we take on a personal mandate for your health and well-being.
The medical specialists at the ETHIANUM Clinic are committed to being your point of contact at eye level. Our doctors are not superhumans or demigods in white. Rather, they are the specialists you need and require in order to get well or stay well. The doctors at our clinic see you as a person who is looking for medical and health-related help, advice and treatment. Accordingly, we will always communicate with you as equals.
In addition, you pay for all treatments at the ETHIANUM Clinic out of your own pocket. This also obliges us to achieve excellent results and to make your stay as pleasant and comfortable as possible.
You can rest assured that the specialists at the ETHIANUM Clinic will treat you as a person with wishes, needs and hopes and will treat you accordingly.
However, if you have ever had the feeling that we have not lived up to our standards, please write to us.
clinic culture
DISCRETION OUT OF CONVICTION
At the ETHIANUM Clinic, discretion and the obligation to maintain confidentiality are more than just a clause in the employment contract. All employees and doctors at the ETHIANUM Clinic are very aware of this sensitive topic. It is the basis for trust and part of our understanding of practising cutting-edge medicine.
However, in order to be able to guarantee you cutting-edge medicine and interdisciplinary co-operation between our specialists, an exchange of information between the specialist areas is essential.
It is therefore necessary to sign a patient consent form. By doing so, you release the specialist staff named in this consent from their duty of medical confidentiality and thus allow other medical staff to view, for example, laboratory results, X-ray images, therapy and operation reports as well as doctor’s letters and discharge reports.
Nothing about your stay in our clinic will be revealed to the outside world; if you wish, you can remain incognito in our clinic.
In addition to medical confidentiality, we naturally also comply with data protection guidelines. To this end, we have implemented the following control and security measures when handling your data:
- Information systems and communication systems (Internet, e-mail, etc.) are separated.
- State-of-the-art interface management minimises security risks and is constantly monitored.
- Detailed access authorisations clearly regulate which employees and doctors can view or process which information at what time.
- The exchange of digital X-ray/CT/MRI images via a secure network between our clinicians and referring physicians, for example
